Fiber Cut Cause of Service Outage

UPDATE -- Fiber was restored and all phone and internet services reported back up and running shortly before 6 p.m. Thursday.

Aaron Sopko, general manager of ACT, said emergency services were restored shortly after 5:30 p.m., following a day of work by crews to repair fiber that was cut Thursday morning. The original stories are below.

Phone and internet service outages in northeast Wyoming Thursday have been traced to a fiber cut in an area about 10 miles north of Casper.

The information is from Aaron Sopko, general manager of ACT in Sheridan.

Sopko said numerous services were affected, including ACT. At shortly before 2 p.m., Sopko said crews were on site and were working toward restoration of the fiber. At that time, he said the hope was that repairs would be made and service restored within another couple of hours, by around 4 p.m.

At the time Sheridan Media spoke with Sopko, he said crews were doing some hand-digging before bringing in a backhoe to do full exposure of the fiber. He said it would take a little time to assess the full damage.

He said the initial alarms on ACT's fiber system came in between 10:30 and 11 a.m. Thursday. As of Thursday afternoon, ACT had four people at the site as well as additional crew from ACT's sister companies. Sopko said he knew there also were additional personnel from other communications companies at the site.

Multiple sources indicate widespread phone and internet service outages in parts of northeast Wyoming, including Sheridan, Johnson, and Campbell Counties. At this time, reports suggest that AT&T and Spectrum customers are experiencing interruptions. Sheridan Media does not have confirmation on the cause or an estimated time of service restoration.

We will continue to update this story as the details become available.

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