Hospital Takes Lean Approach to Healthcare

A word that's been used more and more at Sheridan Memorial Hospital over the past several months is “Lean.”

Lean is a management system that's been implemented at the hospital as a way of identifying and reducing waste – but the system does more than that.

What makes Lean unique, according to Brittany Goodvin, who's the hospital's Lean facilitator, is that the hospital looks at improving patient care from the patient's perspective.

Goodvin said the goal is to provide patient care more effectively and more efficiently.

Alan Dubberley, who's the hospital's marketing manager, said people nationwide, after a hospital visit, receive a follow-up phone call and a request to fill out a survey questionnaire. Goodvin said the survey isn't unique to Sheridan Memorial Hospital.

Goodvin said the hospital looks for any opportunity to improve the way care is provided and how patients receive that care. One example, she said, is that the hospital is using Lean to really look at how the hospital can decrease the time patients wait to see a healthcare provider at the Internal Medicine clinic.

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