State Streamlines Health Benefits Process

A new centralized customer service center has opened for state Medicaid and Kid Care CHIP clients.

Kim Deti of the Wyoming Department of Health said the Wyoming Eligibility System or WES program will improve the application process for both health care offerings.

CHIP is the Children's Health Insurance Program. Medicaid is a joint federal and state government program that pays for medical care for some low income and medically needy people.

She said the initial phase was launched earlier in the month, with plans for the final step to be in place by the middle of next month.

The health department spokeswoman said they've broken the installation into phases because they want to get the plan right, from the beginning, because it will be in place for years to come. The health department is working to ensure everything functions properly for users, she said, and the system is fully secure.

At this point, new applications are available for both programs. But during the transition, the state is offering a mix of new and existing resources to serve those who want to apply for benefits.

Options include completing applications by phone and online or by scanning and sending documents by email, fax or U.S. mail. The contact information is listed at the end of this story.

Once everything is up and running, she said, the new system will offer improvements like real-time decision making and a convenient way to apply or renew benefits any time of the day.

Contact Information:
Call the customer service center at 1-855-294-2127; submit applications online at https://healthlink.wyo.gov; scan and email applications to wesapplications@wyo.gov; fax completed applications to 1-855-329-5205; mail completed applications or apply in person to the WDH Customer Service Center, 6101 Yellowstone Road, Suite 259D, Cheyenne, Wyo. 82002.

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